Troubleshooting
- My u-he plug-in does not appear in my host / DAW. What do I do now?
- The Plug-in shows a “No GUI Resources” error message, what can I do? (Windows only)
- Why is my u-he plug-in crackling / playing random notes?
- A certain knob automatically resets itself. How do I fix that?
- Why can’t I automate the modwheel or pitchwheel?
- Why is my Apple Magic Mouse changing values by itself?
- Why does Presswerk fail to load when opening project files from another OS / platform?
- How do I create a crash log file for debugging?
- Where can I find u-he plug-ins when using FL Studio?
- Known VST3 issues
- Where do I find the user Library folder? (macOS only)
- Missing Plugins in Older Projects
Demos and licenses
- What’s the difference between a serial number and a registration code?
- Where do I download demo versions, and what are the limitations?
- How do I remove the demo limitation?
- What kind of copy protection do u-he products use?
- I cannot register my plug-in.
- I cannot find my serial number(s). What should I do now?
- What are NFR licenses?
- Can I upgrade my NFR license to a newer major version of the product?
- Can I transfer my u-he plug-in licenses to someone else?
- On how many computers can I use my u-he licenses simultaneously?
- How can I delete / change the registration of my plug-in?
- What are the conventions and requirements for user names?
Purchasing
Installation and compatibility
- Which operating systems do u-he products support?
- Which plug-in formats do u-he products support?
- Which install paths should I choose? (Windows)
- Where are the plug-in files installed? (macOS)
- Where are the plug-in files installed? (Linux)
- How do I solve file permission issues on Windows?
- Why are my u-he plug-ins in demo mode in GarageBand?
- How can I uninstall u-he plug-ins?
Using the products / how-to
Product information
- Do you offer standalone versions of your products?
- How many factory presets are there?
- Where can I find more u-he presets?
- Where can I find user guides (manuals) and tutorial videos?
- Where can I download ZebraHZ / The Dark Zebra?
- Where can I download BeatZille?
- Where can I download Zoyd?
- Where can I download LtmLabs?
- I have questions about u-he Rack Extension (RE) plug-ins.
Accounts
Miscellaneous
Contacting u-he
Didn’t find the answer to your question here? Feel free to post your question in our forum to tap the collective knowledge of our community. You’re also welcome to contact us directly, we’re always happy to help.