FAQ
A collection of common questions and issues
Troubleshooting
- My u-he plug-in does not appear in my host / DAW. What do I do now?
- The Plug-in shows a “No GUI Resources” error message, what can I do? (Windows only)
- Why is my u-he plug-in crackling / playing random notes?
- A certain knob automatically resets itself. How do I fix that?
- Why can’t I automate the modwheel or pitchwheel?
- Why is my Apple Magic Mouse changing values by itself?
- Why does Presswerk fail to load when opening project files from another OS / platform?
- How do I create a crash log file for debugging?
- Where can I find u-he plug-ins when using FL Studio?
- Known VST3 issues
- Where do I find the user Library folder? (macOS only)
- Missing Plugins in Older Projects
- Registration dialog visibility on macOS Tahoe and beyond
Demos and licenses
- What’s the difference between a serial number and a registration code?
- Where do I download demo versions, and what are the limitations?
- How do I remove the demo limitation?
- What kind of copy protection do u-he products use?
- I cannot register my plug-in.
- I cannot find my serial number(s). What should I do now?
- What are NFR licenses?
- Can I upgrade my NFR license to a newer major version of the product?
- Can I transfer my u-he plug-in licenses to someone else?
- On how many computers can I use my u-he licenses simultaneously?
- How can I delete / change the registration of my plug-in?
- What are the conventions and requirements for user names?
Purchasing
Installation and compatibility
- Which operating systems do u-he products support?
- Which plug-in formats do u-he products support?
- Which install paths should I choose? (Windows)
- Where are the plug-in files installed? (macOS)
- Where are the plug-in files installed? (Linux)
- How do I solve file permission issues on Windows?
- Why are my u-he plug-ins in demo mode in GarageBand?
- How can I uninstall u-he plug-ins?
Using the products / how-to
Product information
- Do you offer standalone versions of your products?
- How many factory presets are there?
- Where can I find more u-he presets?
- Where can I find user guides (manuals) and tutorial videos?
- Where can I download ZebraHZ / The Dark Zebra?
- Where can I download BeatZille?
- Where can I download Zoyd?
- Where can I download LtmLabs?
- I have questions about u-he Rack Extension (RE) plug-ins.